Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
At times there may be a delay in processing and/or delivery of your order due to a high volume of orders or delivery service problems that are outside of our control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Shipping options
We use Sendle for all deliveries.
Currently only Standard shipping is available.
Cost:
- Free Delivery on orders over $99 - Automatically applied at checkout
In-store pickup
You can skip the shipping fees with free local pickup at H&H Aesthetic Medicine; 89 Douglas Pde, Williamstown.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10 AM – 6PM, Monday to Friday. Please have your order confirmation email with you when you come.
International Shipping
Unfortunately, we do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at contact@hhaestheticmedicine.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
H&H Aesthetic offers customers product replacement, exchange and refunds within a 30-day period of delivery in situations where any products received are damaged or faulty or in the case of an allergic reaction. Goods must have been purchased from H&H Aesthetic Medicine either in clinic or online and returned to H&H Aesthetic Medicine with proof of purchase.
Products must be returned in the same condition as when received, unopened, unused, with tags and in original packaging. Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our clinic. Once we have received your product, a member from our team will inspect the product and contact you within 48 hours with the outcome of the inspection.
H&H Aesthetic Medicine reserves the right to refuse a refund, exchange or credit voucher for any open/used products or change of mind. Certain types of items cannot be returned. Such as, customised products and perishable goods.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@hhaestheticmedicine.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at contact@hhaestheticmedicine.com.